Bathroom Boss provide Free Delivery on all orders. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Deliveries only occur on weekdays. Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon (UK Time). Orders placed late on Friday or on Saturday will not be processed until Monday.
Most deliveries will arrive with the customer within 2 working days of dispatch. If you are worried about an order or would like to check on its status, don't hesitate to get in touch.
"We want you to be completely happy with your order. "
We have a 'no questions asked' returns policy for unwanted items for the first 7 days after receiving the item. This is providing the item is not damaged or marked and is in re-saleable condition with all packaging. Unwanted returns are subject to a 25% administration fee.
In the event that you receive faulty goods we will arrange for a courier to collect the items from you. The items will then be inspected before issuing a full refund. Faulty items must be reported within 14 days of delivery. Refunds are normally issued within 14 days of collection.
We strive to stay on top of returns.
Although returns are a rare occurrence for us, we find it much easier to keep up with them and credit the customer as soon as possible. Having said this, when the item is damaged or missing parts this can cause delays. It may take up to 14 working days for processing - please feel free to get in touch with us during this time for updates on how your return is going.